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ISO 9001 merupakan standar internasional di bidang sistem manajemen mutu.Suatu lembaga/organisasi yang telah mendapatkan akreditasi (pengakuan dari pihak lain yang independen) ISO tersebut, dapat dikatakan telah memenuhi persyaratan internasional dalam hal sistem manajemen mutu produk/jasa yang dihasilkannya. ISO 9000 merupakan standar mutu yang sangat populer di seluruh dunia. ISO 9000 adalah suatu standar internasional untuk sistem manajemen mutu. Standar tersebut menetapkan persyaratan-persyaratan dan rekomendasi yang mendasar bagi organisasi apapun yang berminat untuk menerapkan standar ini.
A process approach means an organization manages their business as a system of processes – not departments or people or products. This works because if you have a good process, you’ll have good results. Think about – if you follow a proven recipe (series of processes), it will provide good cookies (output). The interactions (the inputs and outputs that tie the processes together) between these processes is important. If you look at the simplified diagram below, the output of one process is the input of another process, which stresses the importance of not treating each process as an individual silo (department, job, etc). Each process needs to ensure it delivers (outputs) what the next process needs (inputs).ISO 9001 promotes the process approach to managing an organization, and examines over 20 processes in its scope, including the entire working as a process. Thus, you must document how you’re going to address these processes and ( ).
ISO 9001 introduces the term process approach in the, and is again addressed in the section, stating that managers need to promote the process approach. What are processes, inputs and outputs?Every organization is made up of a series of interacting processes.